Privacy Policy
1. Introduction
Welcome to Trivela. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you use our website or mobile application (collectively, the “Platform”). By using the Platform, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
Personal Information
When you create an account, place an order, or contact us, you may provide personal details such as your name, email address, phone number, and other identifying information. Providing this information is optional and is used solely to enhance the functionality of the app. The only mandatory information required is your email address.
Usage Data
We may automatically collect information about how you access and interact with the Platform. This data may include your IP address, browser type, mobile device information, and the pages or features you visit.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to personalize your experience and analyze usage. You can refuse cookies by adjusting your browser or device settings, but this may affect certain features of the Platform.
3. How We Use Your Information
To Provide and Maintain Our Services
We use your information to register you as a user, process your requests, and ensure the Platform functions properly.
To Improve Our Services
We may analyze usage data to understand how users interact with the Platform, troubleshoot issues, and refine our offerings.
To Communicate with You
We may send you updates, newsletters, promotional materials, or other information that may be of interest to you. You can opt out of marketing communications at any time.
For Compliance and Protection
We may use your information to comply with applicable laws, regulations, or legal obligations, and to protect the rights, property, or safety of Trivela, its users, or others.
4. How We Share Your Information
Service Providers
We may share your information with third-party vendors who perform services on our behalf (e.g., data analytics, payment processing, customer support). These service providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes for which we disclose it to them.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your information to the acquiring entity.
Legal Compliance
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
With Your Consent
We may share your personal information for other purposes with your explicit consent.
5. Data Security
We implement commercially reasonable security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once we no longer need your information, we will securely destroy it.
7. Children’s Privacy
Our Platform is not intended for children under the age of 13 (or the relevant age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
8. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data, such as the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information provided below.
9. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any external sites you visit.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Platform following any changes constitutes your acceptance of those changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@trivela.eu
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